Policies

  • Cancellations

    We understand that unexpected things happen, but we kindly request a 24-hour notice for appointment cancellations. This allows us to fill the appointment time and accommodate other clients. For cancellations made less than 24 hours in advance or no-shows, a deposit may be required for future bookings. Repeated occurrences of late cancellations or no-shows may result in the loss of the deposit. Your understanding and cooperation are greatly appreciated.

  • Latecomers

    We understand that unexpected delays can occur. To ensure we can accommodate all our clients, please notify us as soon as possible if you're running late for your appointment. Arriving more than 15 minutes late may result in a shortened service or rescheduling. To guarantee the full duration of your booked service, we recommend arriving on time.

  • No Shows

    We understand that unexpected events can arise. To accommodate our clients, we allow one courtesy cancellation or reschedule per year without penalty. For subsequent no-shows or cancellations made less than 24 hours in advance, a 50% deposit of the service booked will be required for future appointments. Repeated occurrences may result in the forfeit of the deposit.

  • Refunds

    We strive for client satisfaction. If you're unhappy with your service, please contact us within one week of your appointment. We'll do our best to address your concerns with a complimentary adjustment. Due to the customized nature of our services, refunds are generally not provided. However, we're committed to ensuring your complete satisfaction.

  • Illness

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • Photos

    We value your privacy and respect your image rights. By consenting, clients allow us to use their photos for marketing purposes. Images will only be used with appropriate credit and can be removed upon request. We maintain ownership of all images created by or for the salon.